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Organize Your Employee Onboarding with a RACI Matrix

Most onboarding processes involve multiple departments, and it is important that there is documentation that outlines onboarding tasks and responsibilities. RACI matrixes are made to solve this challenge. It can be difficult to get everyone on board with the idea of RACIs, especially if there aren't any other departments doing them successfully. To help clarify what exactly a RACI is, why you need one for your new hire onboarding program, and how to use them effectively, please read on!

What is a RACI?

RACI is a project management tool that helps you manage your project. It's used to assign roles and responsibilities to the team, so everyone knows who should take the lead at each stage of the process.

RACI acronym

The R stands for Responsible, meaning someone is ultimately responsible for getting things done. The A stands for Accountable: anyone who needs to be held accountable by others to make sure they complete their task successfully. The C stands for Consulted: people who need information or expertise from another member of the team before they can complete their task (i.e., "consulted with" them). And lastly, the I stands for Informed: people who have been informed about what needs doing and provided with all necessary resources (i.e., "informed"). RACIs are a simple but effective tool that can ensure that everyone in your organization understands their role and is held accountable when onboarding a new employee. They are instrumental in sales onboarding because they create a straightforward process for roles, responsibilities, actions, and timelines.

Building a RACI matrix for your onboarding program

Begin by creating a list of tasks associated with onboarding a new hire. These tasks can be organized based on timelines or duties. Once created, assign a stakeholder to each of the functions. Here are a few general rules that should be kept in mind when creating a RACI matrix:

  • Responsible and Accountable stakeholders are required for each task.

  • Assign only one Accountable stakeholder per task (They should have the authority to ensure task completion)

  • Try to assign no more than one role per stakeholder per task.

  • Keep your RACI matrix in a centralized location for all stakeholders to reference

  • Review the RACI matrix at least bi-annually to ensure it is up to date


It’s important to consider the value of RACIs in the new hire onboarding process. They can be leveraged to establish clear roles and responsibilities for the departments and contributors involved in the program. RACIs create a more efficient onboarding process and help everyone involved in the onboarding process. Need help getting started? Download our free Onboarding RACI template from our template store.


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